An exciting new opportunity for an IT Manager!

Our client, an organisation genuinely passionate about optimising technology to drive performance is seeking an IT Service Desk Manager to oversee the daily operations of their dedicated and talented European Service Desk There will be a focus on delivering exceptional Customer service to the business by resolving technology issues and service requests within the agreed SLAs.

Requirements:

• 5+ years of relevant experience in managing IT Service Desk Operations or Technical Service Desk

• Ability to maintain a high standard of customer service within a Service Desk environment

• Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies

• An understanding and experience in Microsoft Office 365, Windows 11, and iOS based operating system devices

• Ability to build a cohesive team and to manage people effectively

​​​​​​​For more information, please contact Ben on 01534 707811 or email your CV to jobs@excel-recruitment.com