Our Client has an opening in their Client Relationships team for a Manager

In this role, you will manage our Client's pan-Channel Islands team of Customer Service Executives in overseeing the delivery of services for local clients.

Responsibilities:

• Lead and manage the Customer Services Team for local banking clients
• Provide excellent service and support to a personal customer segment
• Collaborate with Relationship Managers to ensure consistent service delivery
• Identify opportunities for cross-selling and up-selling banking products
• Address customer escalations and complex issues
• Conduct performance reviews and identify training needs for the team
• Support the Business Unit Head directly

Requirements:

• Minimum 5 years' experience in front office client support
• Strong client relationship building skills
• Proven team management abilities
• Understanding of banking products, services, and regulatory requirements
• IT proficiency
• Risk awareness and compliance orientation
• Proactive and innovative mindset

For more information on this role please contact Stu on 707816 or email your CV to jobs@excel-recruitment.com