Our Client has an opening for a Service Desk Analyst to provide IT service support across all jurisdictions, while adhering to IT procedures and standards.

Responsibilities

• Provide hardware and software support locally and remotely
• Act as the first point of contact for all support or service calls
• Manage all calls in accordance with the service desk process and procedures
• Support and set up for presentations, video conferencing, and telephone conferencing
• Ensure the Service Desk Manager is notified of any ongoing faults and training-related support calls
• Liaise with the wider Support Team regarding outstanding Incidents and Service Requests
• Provide excellent customer service at all times

Requirements

• 3-4 years' experience in a similar role
• Understanding of ITIL or related accreditation
• Experience in Microsoft Office 365 and Windows 11 based operating systems
• Good understanding of PCs, mobile devices, and server/network experience
• Excellent personal skills and commitment to ongoing professional study

For more information on this role please contact Ben on 707811 or email your CV to jobs@excel-recruitment.com