Our client is seeking a candidate to act as a senior member of the Managed Services Team, responsible for providing high level, technical support to our clients. You will be one of the escalation points for high priority and complex tickets and will work closely with the Head of Managed Services to help the team deliver the best results possible with the overall goal of keeping our clients happy. Experience Ideally, you will already be working as a Consultant / 3rd line support but if not, have experience in a Senior Technician / 2nd line position in a complex role. You will have advanced understanding of operating systems, business applications, printing and network systems. Experience in the following specific technologies is also advantageous; Hyper-V, VMware, Veeam, Sonicwall / firewalls, Microsoft 365, Azure, SQL, Windows servers, Sentinel AV, Duo, Mimecast and general back up systems. For more information, please contact Jamie on 707812 or email your CV to jobs@excel-recruitment.com