Our client are seeking an Assistant Manager to join their change team. 

They are seeking a dynamic and results-driven Assistant Manager - Procedural Change to join our team. In this role, you will play a crucial part in optimising and improving operational processes across multiple geographies. You will work closely with cross-functional teams to identify, plan, and implement procedural changes that enhance efficiency, ensure regulatory compliance, and improve customer service outcomes.

Key Accountabilities

• Process Optimisation: Collaborate with internal stakeholders to identify areas for process improvement and operational efficiency in line with the bank's objectives
• ​Procedural Analysis: Conduct thorough assessments of existing procedures, identifying bottlenecks, risks, and opportunities for improvement
• ​Change Implementation: Lead the implementation of procedural changes, ensuring all initiatives align with the bank’s strategic goals and regulatory requirements  
• ​Stakeholder Engagement: Act as a liaison between departments such as Risk, Compliance, IT, and Operations to ensure seamless integration of new procedures
• ​Training & Support: Coordinate and deliver training sessions for staff on new procedures, ensuring successful adoption and understanding across the organisation
• ​Compliance & Risk Management: Ensure that all process changes are compliant with international banking regulations and local legal requirements, minimising operational risks
• ​Performance Metrics: Develop key performance indicators (KPIs) to measure the effectiveness of implemented changes, continuously monitoring and adjusting as needed
• ​Reporting: Prepare regular reports for senior management, summarising progress, challenges, and the impact of procedural changes on business operations
• ​Project Management: Assist the Senior Operations Manager in the planning, execution, and monitoring of process improvement projects, ensuring timelines, budgets, and quality standards are met
• Adhere to CPD (Continued Professional Development) requirements in accordance with qualification level and in-house procedures

Essential Requirements

• 3+ years of experience in process improvement, operations, or procedural change within the financial services industry, preferably in an international bank
• Experience in managing change in a complex, regulatory-driven environment
• Familiarity with process improvement and banking systems
• Strong analytical skills with the ability to interpret data and identify trends
• ​Proficiency in process mapping and process re-engineering 
• ​Knowledge of international banking regulations and risk management
• ​Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders
• ​Strong project management skills with the ability to manage multiple priorities and meet deadlines
• ​Proactive problem-solver with a detail-oriented and hands-on approach

For more information, please contact Stu on 707816 or email your CV to jobs@excel-recruitment.com