Our Client is seeking an AVP, Client Support Team Lead, to join their business.

Key Responsibilities:

• Act as the main support contact between clients, Relationship Managers, and the Bank
• Lead and manage Account Managers, ensuring fair workflow distribution
• Maintain service standards in collaboration with Corporate Leads
• Promote cross- and up-selling of banking products
• Build strong client relationships through daily communication and event attendance
• Coordinate projects and system tasks, and manage escalations
• Support the Business Unit Head and oversee operational risk
• Drive customer experience improvements and present performance reports

Key Requirements:

• 5+ years in front-office client support.
• Strong relationship and team leadership skills.
• Problem-solving ability and operational awareness.
• Knowledge of banking products, services, and regulations.
• Excellent IT and risk management skills.
• Proactive, innovative mindset with a passion for improvement.

For more information, please contact Stu on 01534 707816 or email your CV to jobs@excel-recruitment.com