Our Client is seeking a Customer Experience Representative to join their team

Key Responsibilities:

• Deliver high-quality, compliant customer service that supports positive outcomes and minimises complaint escalation
• Resolve customer queries and complaints effectively, aiming for the first point of contact resolution
• Build strong relationships to understand the root causes of customer sentiment and support continuous improvement
• Ensure all interactions align with internal procedures, regulatory requirements, and the business values
• Maintain customer confidentiality and data integrity in line with security policies
• Embrace learning, development, and change to support personal growth and team performance

Key Requirements:

• Experience in a similar role in Complaint handling in banking or in a Customer Services/Complaints handling capacity
• Be able to act as a role model for outstanding service, with the ability to work across teams to improve processes and champion the voice of the customer
• A desire to make a real impact in a dynamic, customer-focused environment

For more information, please contact Stu on 01534 707816 or email your CV to jobs@excel-recruitment.com