Head of Client Operations

Our client is seeking a candidate to Head up their Operations team.

This role will lead the Client Operations function, taking responsibility for the first-class service delivery in onboarding, data management, data protection, regulatory reporting, screening, reviews and risk management to our clients and our administration teams.

You will work closely with the Board to recommend, develop and deliver operational efficiencies and business improvements and will ensure that operational projects are identified and delivered efficiently, on time and in accordance with all relevant regulatory and legal requirements.

As a leader in the business you will be a role model by leading, supporting and developing your team, inspiring high performance and continuous improvement in all areas of client operations.

Key Result Areas

  • Responsible for the operational and financial performance of client operations.
  • Develop and uphold a positive, strong, commercial and compliant culture within the function.
  • Provide excellent levels of service to both internal client handling teams and in turn external clients, in line with Services standards, procedures and guidelines.
  • As Data Protection Officer (DPO) ensure that Services meets its obligations under the European Union General Data Protection Regulation (GDPR.)
  • Contribute to the overall strategy, structure and success of the client operations function.
  • Take responsibility for all areas of people management and leadership in your team.
  • Act as the highest authority on specific technical operational matters.
  • Take responsibility for own personal development, in line with agreed annual performance objectives.
  • Be a role model and ambassador.

For more information, please contact Jamie on 707812 or email your CV to jobs@excel-recruitment.com

Project & Change Management
Job Posted: 
Mon, 18 Mar 2024
Closing Date: 
Sun, 16 Jun 2024

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