Our Client is seeking an IT Service Desk Analyst to join their team.

Key Responsibilities:

• First point of contact for users via various channels
• Provide excellent customer service in every interaction, striving to exceed client and business expectations
• Take ownership of recorded Incidents and Service requests, tracking the progress and follow-up with the user to ensure they are satisfied with the resolution
• Manage all support in accordance with the Service Desk processes and procedures
• Complete daily operational tasks as well as any ad-hoc support
• Provide Hardware and Software support, both locally and remotely, and escalate appropriately

Key Requirements:

• A minimum of 2 years' experience in a similar role 
• Experience and understanding of Microsoft Office 365, Windows 11 and iOS Operating Systems
• Proficient with or able to quickly learn to use a broad array of networking systems, hardware/software
• Self-motivated and able to work in a fast-paced environment with the ability to think and act independently
• Detailed analytical and problem-solving skills

For more information, please contact Ben on 01534 707811 or email your CV to jobs@excel-recruitment.com