Our Client is seeking a Customer Quality Assurance Manager to join their team.

Key Responsibilities:

• Develop and implement quality assurance frameworks, standards and procedures
• Monitor compliance with company policies and regulatory requirements
• Assess customer feedback for continuous improvement opportunities
• Collaborate with cross-functional teams to enhance client service quality
• Manage the complaints, quality assurance function, social media platforms, and business performance in line with agreed KPIs and regulatory compliance

Key Requirements:

• Proven experience in Banking & Investments or a regulated environment with a risk-focused approach
• In-depth knowledge of complaint and dispute resolution in line with regulatory frameworks
• Excellent knowledge of current industry developments and regulatory frameworks
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities

For more information, please contact Stu on 01534 707816 or email your CV to jobs@excel-recruitment.com