Our Client is seeking a Senior Customer Services Manager
A leading client based in Jersey is looking for a Senior Customer Services Manager with extensive experience in customer operations, contact centres, or service environments. The role involves overseeing operational performance across multiple channels, leading teams, managing service delivery for MVNO partners, and implementing technological improvements to enhance customer experience.
The ideal candidate will possess strong leadership skills, proven experience in managing teams and service levels, and a customer-focused approach. Experience handling complaints, improving workflows, and integrating technology such as AI-enabled tools or contact centre platforms is highly desirable. Requirements include solid management experience within customer service or contact centre environments, ability to develop team leaders, and a proven track record of operational excellence. Knowledge of telecoms or regulated sectors and familiarity with systems like Zendesk, IVR, or similar platforms will be advantageous.
For more information on this role, please contact Stu on (01534) 707816 or email your CV to jobs@excel-recruitment.com.