Our client are looking for a Senior IT Support Technician to join their team.
You play a key role in delivering the highest quality support to teams and to ensure that IT network is fit for purpose leveraging appropriate technology efficiently and effectively.
Key Result Areas
- Responsible for assisting with the administration, maintenance and monitoring of software infrastructure and applications and working with our outsourced managed IT provider to ensure a high level of customer service.
- Work closely with the business to ensure that issues are resolved promptly.
- Be regarded as a super user for all applications and play a role in the evolution of the software landscape.
- Take responsibility for your personal development, in line with agreed performance objectives and development plans.
- Be a role model and ambassador, always acting in accordance with our core values.
- Provide excellent levels of service in line with standards, procedures and guidelines.
Key Responsibilities
- Ensure the integrity, security and availability of our software applications, including Plainsail, KYC360, SharePoint and Microsoft Office products.
- Be the technical point of contact to fix application issues in a prompt and timely manner.
- Manage the resolution of application and system issues that arise.
- Research and evaluate new software applications or updates to existing applications.
- Implement, test and integrate new applications.
- Provide induction training to new users and ongoing training and knowledge sharing to the business as required
- Analyse error trends with the aim to minimise down time of applications.
- Communicate information regarding software issues promptly to users.
- Liaise with software suppliers as required.
For more information, please contact Ben on 707811 or email your CV to jobs@excel-recruitment.com