Our Client is seeking a Technical Support Analyst to join their team.

Key Responsibilities:

• Manage Service desk tickets, engaging with stakeholders and deliver service excellence
• Support the relationship with Managed Service providers to ensure efficient service delivery of 1st line support
• Identify trends in service requests supporting reduced tickets and improved customer experience
• Building user confidence and ability to self-help through training and production of user guides
• Actively work with the wider team by developing knowledge of all business applications and related end-user desktop support
• Provide end-user hybrid desktop through daily user interactions and service requests
• Act as a bridge between technical team escalations and end-users
• Contribute to knowledge sharing with team members, enabling an overall improved support capability

Key Requirements:

• Aspirations to develop your career from first-level support or have prior experience as second-level technical support
• Passion for learning new technologies and developing skills
• Strong knowledge of Microsoft Windows operating systems, software application support and a base understanding of business network environments
• Self-driven with a customer-oriented attitude and good communication skills

For more information, please contact Stu on 01534 707816 or email your CV to jobs@excel-recruitment.com