Our Client is seeking a Trainee Helpdesk Analyst to join their team

Key Responsibilities:

• Ensure all user applications and infrastructure requests and calls for application and infrastructure assistance are logged promptly
• Provide 1st line support for both local and remote staff over the phone and, if necessary, desk-side and where necessary escalate to the appropriate internal or contracted external 2nd and 3rd line support
• Review at least daily the progress of calls and requests
• Perform troubleshooting and fixing of desktops, laptops, printers, scanners, and other computer peripherals
• Ensure all System changes are authorised and are undertaken in accordance with business policy
• Raise any risks identified with the Operations Centre Manager
• Support the monitoring and response to system alerts and maintain the activity log

Key Requirements:

• Ability to build good working relationships with all business users
• Good communication skills and a polite phone demeanour with the ability to give clear direction to non-technical customers
• Possess basic understanding of applications and infrastructure systems to identify, analyse and resolve a variety of technical issues
• IT-related studies desirable

For more information, please contact Stu on 01534 707816 or email your CV to jobs@excel-recruitment.com